Terms

Consiliuma provides website, visibility, payment, hosting and business-system services to companies that expect serious commercial judgement, careful handling of information and clear written scope. These terms set the baseline for using this website and beginning a project conversation.

They are not a substitute for a signed proposal, statement of work, master services agreement, data-processing agreement, NDA or other written contract where the nature of the work requires one. Where a signed agreement exists, that agreement takes priority for the relevant project.

This website explains Consiliuma’s services and helps businesses decide whether to start a conversation. Website content is provided for general commercial information only. It is not legal, financial, tax, cybersecurity or procurement advice, and it is not a binding quotation or commitment to deliver a particular result.

Submitting an enquiry does not create a client relationship, reserve studio availability or oblige Consiliuma to accept the work. We may decline enquiries where the scope, risk, budget, deadline, sector, conduct or commercial fit is unsuitable.

A project begins only when scope, responsibilities, fees, payment terms and any required legal documents have been agreed in writing.

Professional digital work depends on clear scope. Unless agreed otherwise in writing, deliverables, timelines, revisions, dependencies, acceptance criteria, support arrangements and exclusions must be defined before work starts.

Changes to scope, additional features, new integrations, urgent requests, migration surprises, third-party platform issues or client delays may affect timelines and fees. Serious work is controlled by written decisions, not assumptions.

Clients are expected to provide accurate information, timely decisions, suitable access, lawful materials, necessary permissions, brand assets, content, business rules and approvals required for the work.

Where a client supplies data, images, copy, trademarks, customer records, payment information, software access or third-party materials, the client is responsible for having the right to use and provide that material unless Consiliuma has expressly agreed otherwise in writing.

Digital projects can involve powerful access: domain control, hosting panels, payment providers, customer databases, analytics, email systems, content systems and internal tools. Those credentials are not administrative trivia; they are business-critical assets.

Clients should provide access using secure, revocable, least-privilege methods wherever possible. Consiliuma may refuse to handle credentials in an unsafe manner or may require a safer access route before work proceeds.

Clients remain responsible for revoking, rotating or reducing access when a project phase ends, unless ongoing access is expressly part of an agreed support arrangement.

Consiliuma treats project information, commercial strategy, customer data, credentials, business processes, unpublished plans, financial information, internal documentation and platform access as confidential by default.

For sensitive projects, regulated clients, procurement processes, acquisitions, launches, customer-system builds or work involving valuable commercial information, a mutual NDA or enhanced confidentiality terms should be agreed before sensitive disclosure.

Where work involves personal information, the parties must identify whether Consiliuma acts as controller, processor, independent controller or another role for the relevant activity. Where required, appropriate data-processing terms should be agreed in writing.

Clients must not provide personal data, special category data, payment-card data, passwords, medical information, children’s data or other high-risk material unless it is necessary, lawful and covered by suitable instructions and safeguards.

Fees, deposits, milestones, recurring charges, expenses, taxes and payment deadlines are agreed in writing. Consiliuma may pause or withhold work, delivery, deployment or support where invoices are overdue, required decisions are outstanding, access is missing or continuing would create an unreasonable legal, security or commercial risk.

Websites and business systems may rely on third-party providers such as hosting companies, payment providers, domain registrars, analytics platforms, email services, software tools or content services. Consiliuma is not responsible for failures, pricing changes, outages, policy changes or restrictions imposed by third parties unless expressly agreed otherwise in writing.

Ownership of final deliverables, licences, third-party materials, pre-existing Consiliuma methods, reusable components, open-source software, content, designs and working files should be set out in the project agreement. Unless agreed otherwise, Consiliuma retains ownership of its pre-existing knowledge, methods, templates, processes and reusable know-how.

Consiliuma aims to deliver careful, professional work, but no website, hosting setup, payment route, search strategy, business system or security measure can be guaranteed to be uninterrupted, error-free, attack-proof or permanently compatible with every third-party service.

Commercial terms, warranties, liability limits, exclusions and remedies should be agreed in the relevant project contract. Nothing in these website terms excludes liability where it cannot lawfully be excluded.

Consiliuma may work with UK and international clients. Cross-border projects can involve additional tax, data protection, procurement, accessibility, consumer, regulatory or hosting considerations. The client remains responsible for sector-specific and jurisdiction-specific compliance unless Consiliuma expressly agrees a defined advisory or implementation role in writing.

Unless a signed agreement states otherwise, use of this website and preliminary project discussions are approached on the basis of the laws of England and Wales. Project-specific jurisdiction and dispute-resolution terms may be agreed separately.

For questions about these terms, a procurement process, NDA requirements, access-control requirements or a potential project, contact Consiliuma through the contact or start project pages.